Refund policy

Only Filters Limited wants you to get the right cabin filter for your vehicle. Please check fitment years and OEM / Ryco numbers before ordering.

 

Returns window

Unused and unopened filters may be returned within 30 days of delivery for a refund of the product price. Items must be in original packaging and resaleable condition.

 

Include your order number and reason for return.

 

How to start a return

Email sales@onlyfilters.nz within 30 days of delivery. Wait for return instructions, then send the item back as directed and keep proof of postage.

 

Refunds

Approved refunds are processed to the original payment method once we receive and inspect the return. Please allow several business days. Original shipping charges are generally non-refundable, except where we sent the wrong item or it arrived damaged or faulty.

 

Return shipping

The customer pays return shipping for change-of-mind or incorrect fitment chosen by the customer. We pay or arrange return shipping if we sent the wrong product or it is faulty or damaged on arrival.

 

Opened or fitted filters cannot normally be returned for change of mind. If faulty, contact us with details and photos; we will help with a replacement or refund under the Consumer Guarantees Act 1993 (NZ).

 

To cancel before dispatch, email sales@onlyfilters.nz as soon as possible. While products are sold out and checkout is closed, no paid orders are being taken.

 

Only Filters Limited

sales@onlyfilters.nz

https://onlyfilters.nz